Remote E-commerce Operations Manager

Placements24; Willows (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Home office budget

Professional development

Job summary

Placements24 is seeking an experienced Remote E-commerce Operations Manager to oversee and optimize online business operations from anywhere. You will manage order fulfillment, inventory, and customer service, while coordinating with 3PLs to meet SLAs and maintain high customer satisfaction.

In this fully remote role, you will leverage data analytics to monitor performance, identify bottlenecks, and implement cost-saving improvements.

Qualifications

• 5+ years of experience in e-commerce operations management or related field.
• Proven ability to manage remote teams and workflows.
• Strong understanding of inventory management, warehouse operations, and shipping logistics.
• Analytical and problem-solving skills with a data-driven approach.
• Proficiency in e-commerce platforms and order management systems.
• Excellent communication and interpersonal skills for remote collaboration.

Responsibilities

• Manage and optimize all aspects of e-commerce operations, including order fulfillment, shipping, and logistics.
• Oversee inventory management to ensure stock levels and minimize stockouts or overstock.
• Develop and implement efficient customer service processes to ensure high satisfaction.
• Collaborate with 3PL providers and vendors to meet SLAs.
• Identify bottlenecks and implement solutions for efficiency and cost savings.
• Utilize data analytics to monitor performance, identify trends, and drive decisions.

Skills

5+ years experience

Remote team management

Inventory & warehouse knowledge

Data analytics

E-commerce platforms

Order management systems

Communication skills

Tools

ERP/OMS systems

Job description

About the Role

Our client is seeking a highly organized and proactive Remote E-commerce Operations Manager to oversee and optimize their online business operations from anywhere. This role is critical for ensuring a seamless customer experience, from order processing and fulfillment to inventory management and customer service, all managed remotely. You will be instrumental in streamlining workflows, improving efficiency, and implementing best practices across the entire e-commerce supply chain. This is an exceptional opportunity for an experienced operations professional to drive significant improvements within a fully remote, fast-paced e-commerce environment, impacting customers across Free State and beyond.

Key Responsibilities

• Manage and optimize all aspects of e-commerce operations , including order fulfillment, shipping, and logistics.
• Oversee inventory management to ensure adequate stock levels and minimize stockouts or overstock situations.
• Develop and implement efficient customer service processes and protocols to ensure high customer satisfaction.
• Collaborate with third-party logistics (3PL) providers and other vendors to ensure service level agreements (SLAs) are met.
• Identify bottlenecks in operational processes and implement solutions for improved efficiency and cost-effectiveness.
• Utilise data analytics to monitor operational performance, identify trends, and make data-driven decisions.

Requirements

• Minimum 5 years of experience in e-commerce operations management or a related field.
• Proven ability to manage and optimize remote teams and workflows.
• Strong understanding of inventory management systems, warehouse operations, and shipping logistics.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in e-commerce platforms and order management systems.
• Exceptional communication and interpersonal skills for effective remote collaboration.

Benefits

• Highly competitive salary and remote work flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• Budget for home office setup and professional development.
• Opportunity to lead and shape operations in a growing remote-first company.