E-commerce Operations Manager

Placements24; The Islands (MS); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Strategic impact on growth

Training opportunities

Job summary

Placements24 is seeking a seasoned E-commerce Operations Manager to oversee and optimize online sales channels from Paarl, with hybrid work balance. You’ll drive efficiency, enhance customer experience and contribute to strategic growth of the online business.

Responsibilities include website management, order fulfillment, inventory control and customer service leadership, supported by a strong background in OMS/WMS and supply chain. This role offers growth and development opportunities.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 5 years of experience in e-commerce operations management or similar role.
• Experience with e-commerce platforms, OMS and WMS.
• Strong understanding of supply chain, logistics and inventory control.
• Excellent analytical, problem-solving and leadership skills.

Responsibilities

• Oversee daily e-commerce operations, ensuring seamless website functionality and a positive customer journey.
• Manage inventory levels and coordinate with suppliers for stock availability and replenishment.
• Streamline order fulfillment processes with logistics partners for timely delivery.
• Implement and manage procedures to improve operational efficiency and reduce costs.
• Monitor KPIs for e-commerce operations and report trends for improvement.
• Supervise and train customer service representatives to ensure exceptional support.

Skills

Analytical skills

Leadership skills

Problem-solving

Hybrid work

Education

Bachelor's degree in Business Administration

Tools

OMS

WMS

Job description

About the Role

Our client is seeking a seasoned E-commerce Operations Manager to oversee and optimize their online sales channels in Paarl. This pivotal role ensures the smooth functioning of all e-commerce operations, from website management and order fulfillment to customer service and inventory control. You will drive efficiency, enhance the customer experience, and contribute to the strategic growth of the online business. The position offers a hybrid work arrangement, balancing the need for hands-on oversight with the flexibility of remote contribution, fostering an efficient and collaborative operational environment.

Key Responsibilities

• Oversee daily e-commerce operations, ensuring seamless website functionality and a positive customer journey.
• Manage inventory levels and coordinate with suppliers to ensure stock availability and timely replenishment.
• Streamline order fulfillment processes, working with logistics partners to ensure accurate and prompt delivery.
• Implement and manage policies and procedures to improve operational efficiency and reduce costs.
• Monitor key performance indicators (KPIs) for e-commerce operations, reporting on trends and identifying areas for improvement.
• Supervise and train customer service representatives to ensure exceptional support standards.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations management or a similar role.
• Proven experience with e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Strong understanding of supply chain management, logistics, and inventory control.
• Excellent analytical, problem-solving, and leadership skills.
• Ability to adapt to changing business needs and manage multiple priorities effectively in a hybrid work setting.

Benefits

• Attractive annual salary and performance-based bonus structure.
• Hybrid work model providing a balance between remote work and in-office collaboration.
• Significant responsibility and opportunity for strategic impact on online business growth.
• Professional development and training opportunities.
• A supportive team environment dedicated to operational excellence.