Remote E-commerce Operations Lead

Placements24; Willows (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health benefits

Paid time off

Career development opportunities

Job summary

Placements24 is seeking a dedicated Remote E-commerce Operations Lead to manage and optimize our online business from anywhere. You will oversee website maintenance, order fulfillment, customer service, and inventory control to drive efficiency and a superior shopping experience.

In this fully remote role, you will lead cross‑functional teams, analyze data to identify bottlenecks, and implement scalable processes that support growth across our online sales channels, while ensuring compliance

Qualifications

• Minimum 4 years of experience in e-commerce operations management.
• Proven ability to manage remote teams and coordinate complex logistical processes.
• Strong understanding of e-commerce platforms, order management systems, and fulfillment logistics.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
• Proficiency in using data analysis tools to drive operational improvements.
• Excellent communication skills, with the ability to collaborate effectively in a fully remote setting.

Responsibilities

• Oversee day-to-day e-commerce operations, including website maintenance, product updates, and content management.
• Manage the order fulfillment process, ensuring timely and accurate delivery to customers nationwide.
• Develop and implement strategies to improve customer service and post-purchase experience.
• Monitor inventory levels and work with suppliers to ensure product availability.
• Analyze operational data to identify bottlenecks and implement process improvements.
• Ensure compliance with all relevant online retail regulations and policies.

Skills

Remote leadership

E‑commerce ops

Order management

Inventory management

Data analysis

Communication

Job description

About the Role

Our client is seeking a dedicated and experienced Remote E-commerce Operations Lead to manage and optimize their online business operations from anywhere. This is a fully remote position, essential for ensuring the smooth functioning of all aspects of the e-commerce platform, from website management and order fulfillment to customer service and inventory control. You will play a critical role in driving efficiency, improving the customer experience, and supporting the strategic growth of our online sales channels without the need to be in our Welkom -based headquarters. This role requires a proactive, self-motivated individual with a deep understanding of e-commerce best practices and a passion for operational excellence.

Key Responsibilities

• Oversee day-to-day e-commerce operations, including website maintenance, product updates, and content management.
• Manage the order fulfillment process, ensuring timely and accurate delivery to customers nationwide.
• Develop and implement strategies to improve customer service and post-purchase experience.
• Monitor inventory levels and work with suppliers to ensure product availability.
• Analyze operational data to identify bottlenecks and implement process improvements.
• Ensure compliance with all relevant online retail regulations and policies.

Requirements

• Minimum 4 years of experience in e-commerce operations management.
• Proven ability to manage remote teams and coordinate complex logistical processes.
• Strong understanding of e-commerce platforms, order management systems, and fulfillment logistics.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
• Proficiency in using data analysis tools to drive operational improvements.
• Excellent communication skills, with the ability to collaborate effectively in a fully remote setting.

Benefits

• Highly competitive annual salary.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health benefits and wellness programs.
• Generous paid time off and company holidays.
• Opportunities for career advancement and skill development in a growing e-commerce landscape.