Remote Dynamics 365 CRM AI Solutions Engineer

Workiy Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Public Trust clearance eligibility

Job summary

Workiy Inc. is seeking a skilled Dynamics 365 developer for a remote role supporting a government client.

You will enhance and support Dynamics 365 CRM applications, build customer portals, and deploy AI-enabled capabilities including Copilot Studio, IVR and Document Intelligence. Responsibilities include translating requirements into technical solutions, participating in Agile/Scrum workflows, mentoring teammates, and ensuring robust release documentation.

Qualifications

• Strong hands-on Microsoft Dynamics CRM / Dynamics 365 development experience.
• Experience developing/supporting Dynamics customer portals or comparable customer-facing applications.
• Strong application development and troubleshooting skills.
• Experience with Agile/Scrum development.
• Ability to handle multiple user stories/tasks within a sprint.
• Full SDLC experience: requirements → design → development → testing → deployment → production support.
• Experience collaborating with BA, QA/testers, developers, functional teams, and technical leadership.
• Strong analytical, troubleshooting, and communication skills.
• Experience mentoring developers or contributing to technical standards.

Responsibilities

• Develop, enhance, and support Microsoft Dynamics 365 CRM applications.
• Develop and maintain customer portals/customer-facing applications.
• Design, code, test, troubleshoot, deploy, and support application enhancements.
• Implement Dynamics 365 Customer Service and AI capabilities.
• Work with Microsoft Copilot Studio, Contact Center, IVR, chat, and conversational AI.
• Implement or integrate Document Intelligence/intelligent document processing.
• Translate business requirements and user stories into technical solutions.
• Work on multiple development tasks within Agile/Scrum sprints.
• Collaborate with BAs, functional teams, QA, developers, and technical leadership.
• Provide technical input on requirements, acceptance criteria, and test scenarios.
• Troubleshoot production issues and provide application support.
• Mentor developers and establish development best practices.
• Maintain technical, system, and release documentation.
• Identify opportunities for modernization, automation, and improved user experience.

Skills

Dynamics 365 development

Agile/Scrum

Troubleshooting

Mentoring developers

Tools

Microsoft Copilot Studio

Azure

IVR

Job description

Workiy Inc. is seeking a skilled Dynamics 365 developer for a remote role supporting a government client.

You will enhance and support Dynamics 365 CRM applications, build customer portals, and deploy AI-enabled capabilities including Copilot Studio, IVR and Document Intelligence. Responsibilities include translating requirements into technical solutions, participating in Agile/Scrum workflows, mentoring teammates, and ensuring robust release documentation.