Remote AI Developer for Dynamics Contact Center Solutions

Comunidade Metodista; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

RICEFW Technologies Inc. is seeking an AI Developer for Dynamics Contact Center Solutions. Responsible for designing AI solutions, building NLP models, and integrating with Dynamics CRM to enhance customer interactions across voice, chat, email, and social channels.

You will collaborate with cross-functional teams to identify automation opportunities, monitor model performance, and stay current with AI advancements to improve customer engagement.

Qualifications

• Experience with voice AI and speech-to-text technologies.
• Knowledge of customer journey analytics and personalization engines.
• Understanding of omnichannel retail strategies and customer behavior.
• Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
• Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).

Responsibilities

• Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.
• Develop and maintain NLP models to analyze customer inquiries across voice, chat, email, and social media channels.
• Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
• Integrate AI capabilities with existing systems such as Microsoft Dynamics CRM, website and mobile app.
• Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.

Skills

Voice AI

Speech-to-Text

NLP

Omnichannel

Real-time data processing

Tools

Kafka

Spark

Zendesk

Salesforce Service Cloud

Amazon Connect

Job description

RICEFW Technologies Inc. is seeking an AI Developer for Dynamics Contact Center Solutions. Responsible for designing AI solutions, building NLP models, and integrating with Dynamics CRM to enhance customer interactions across voice, chat, email, and social channels.

You will collaborate with cross-functional teams to identify automation opportunities, monitor model performance, and stay current with AI advancements to improve customer engagement.