Remote Dynamics 365 CRM Administrator | Data & Automation

ASC Engineered Solutions; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve our CRM environment from a remote Philadelphia-based role. You will handle day-to-day CRM administration, user support, data quality, and training enablement across sales, IT, and external partners.

The ideal candidate has 4+ years of CRM administration in Dynamics 365 Sales and Dataverse, with Power Automate and Power BI experience, plus knowledge of data structures, security,

Qualifications

• 4+ years of CRM administration within Dynamics 365 Sales and Dataverse.
• Experience configuring CRM forms, fields, views, dashboards, business rules, and security settings.
• Strong understanding of CRM data structures, record ownership, and data cleanup.

Responsibilities

• Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, and basic process automation.
• Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting.
• Assist with account, contact, opportunity, quote, lead, activity, and project-related CRM processes.
• Support CRM training by preparing walkthroughs, process documentation, and training materials including within our digital adoption platform.
• Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support.
• Coordinate with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work.
• Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release.
• Maintain documentation for CRM processes, field definitions, configuration changes, and release notes.
• Help manage CRM backlog items, priorities, timelines, and follow-ups.
• Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work.

Skills

CRM administration

Dynamics 365 Sales

Power Automate

Power BI

Data quality

Education

Microsoft Dynamics 365 certifications

Tools

Dataverse

Power Platform

Excel

CPQ integrations

Job description

ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve our CRM environment from a remote Philadelphia-based role. You will handle day-to-day CRM administration, user support, data quality, and training enablement across sales, IT, and external partners.

The ideal candidate has 4+ years of CRM administration in Dynamics 365 Sales and Dataverse, with Power Automate and Power BI experience, plus knowledge of data structures, security,