Remote Dynamics 365 BC Support Specialist

Pearson Carter Limited; United States; Remote; USD 60,000 - 73,000; Full time

Job summary

Pearson Carter Limited is recruiting a Dynamics 365 Business Central Support Consultant for a fully remote role. You will deliver multi-level support, troubleshoot and resolve issues, and manage BC configurations across Finance, Sales, Purchasing and Inventory.

The role requires 2+ years with Dynamics NAV/BC, strong communication, and experience in an ERP support environment. Remote working options are available globally.

Qualifications

• At least 2 years' experience with Microsoft Dynamics NAV or Dynamics 365 Business Central.
• ERP support experience, ideally in a Microsoft Partner or end-user environment.
• Strong knowledge of core BC functionality: Finance, Sales, Purchasing, Inventory.
• Ability to diagnose system issues and manage support requests effectively.
• Understanding of BC administration, configuration and user permissions.
• Excellent communication to explain technical concepts to non-technical users.
• Analytical approach and ability to prioritise a varied workload.

Responsibilities

• Deliver 1st–3rd line support for Microsoft Dynamics 365 Business Central.
• Analyse and resolve technical issues through to resolution.
• Manage system configuration, user access, permissions and environment maintenance.
• Provide support across Finance, Sales, Purchasing and Inventory modules.
• Assist with upgrades, releases, testing and enhancements.
• Collaborate with consultants and developers to troubleshoot complex issues.
• Support customers with queries, training and best-practice guidance.
• Maintain technical documentation and knowledge base resources.

Skills

D365 BC

ERP Support

Customer communication

Issue diagnosis

System administration

Tools

SQL

Power Platform

Job description

Pearson Carter Limited is recruiting a Dynamics 365 Business Central Support Consultant for a fully remote role. You will deliver multi-level support, troubleshoot and resolve issues, and manage BC configurations across Finance, Sales, Purchasing and Inventory.

The role requires 2+ years with Dynamics NAV/BC, strong communication, and experience in an ERP support environment. Remote working options are available globally.