Remote Dynamics 365 Business Central Support Consultant

Pearson Carter Limited; United States; Remote; USD 54,000 - 66,000; Full time

Job summary

Pearson Carter Limited is seeking a Dynamics 365 Business Central Support Consultant for a fully remote role. You will provide multi-level support, work with end users, consultants, and developers to resolve issues, and help enhance Business Central environments.

The role covers Finance, Sales, Purchasing and Inventory modules, with opportunities to assist upgrades, training, and documentation. Office may be remote from the US, offering a flexible, international remote work arrangement.

Qualifications

• 2 years' experience with Dynamics NAV / Dynamics 365 Business Central.
• Experience supporting BC/NAV users in a consultancy or end-user environment.
• Strong understanding of Finance, Sales, Purchasing and Inventory modules.
• Experience troubleshooting system issues and resolving support tickets.
• Knowledge of Business Central configuration, administration, and user management.
• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities and workloads effectively.

Responsibilities

• Provide 1st, 2nd and 3rd line support for Dynamics 365 Business Central users.
• Investigate, troubleshoot and resolve Business Central support tickets.
• Configure and maintain Business Central environments, users, and permissions.
• Support core Business Central modules including Finance, Sales, Purchasing, and Inventory.
• Assist with upgrades, testing, and deployment of new functionality.
• Work closely with consultants and developers to resolve more complex issues.
• Deliver user training and provide guidance on Business Central best practices.
• Create and maintain support documentation and knowledge base articles.
• Liaise with customers to understand issues and provide timely resolutions.

Skills

Dynamics 365 BC

Customer support

Finance module

Inventory module

Problem solving

Communication

Tools

Power Platform

SQL

Job description

Pearson Carter Limited is seeking a Dynamics 365 Business Central Support Consultant for a fully remote role. You will provide multi-level support, work with end users, consultants, and developers to resolve issues, and help enhance Business Central environments.

The role covers Finance, Sales, Purchasing and Inventory modules, with opportunities to assist upgrades, training, and documentation. Office may be remote from the US, offering a flexible, international remote work arrangement.