Remote DTC Care Specialist – 2nd Shift

Inside Lvmh; Ontario (CA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short/Long-term disability

Paid time off

Employee discount

Two retirement plans with employer/con

Career development opportunities

Job summary

Louis Vuitton seeks a Direct to Client (DTC) Specialist on 2nd Shift to service clients by handling inquiries via phone, email and video, while meeting productivity and quality goals in a fast-paced environment.

The role requires excellent customer service, strong English communication, and the ability to work a Sunday shift from home and a Monday-Thursday office schedule, with mid-shift training for the first 4-6 weeks.

Qualifications

• 3-5 years of experience in customer service or call handling environment.
• Excellent verbal and written communication skills.
• GED certificate or high school diploma.

Responsibilities

• Perform accurate and complete product assessments related to repairs and quality to generate a repair or provide care information.
• Proactively manage client caseloads, ensuring swift follow-ups and workflow organization.
• Assess incoming client calls to evaluate issues and determine the resolution path.
• Meet or exceed goals in call quality and productivity.
• Handle a range of calls including payments, quotes, service issues, and store inquiries.
• Troubleshoot and research issues with repairs, coordinating with other departments as needed.
• Maintain exceptional customer service, adhering to Louis Vuitton standards and etiquette.
• Document all calls and emails in the CRM for traceability and data integrity.

Skills

Customer service

Communication skills

English proficiency

Punctuality & reliability

Education

GED / High school diploma

Tools

CRM systems

Call center platforms

Job description

Louis Vuitton seeks a Direct to Client (DTC) Specialist on 2nd Shift to service clients by handling inquiries via phone, email and video, while meeting productivity and quality goals in a fast-paced environment.

The role requires excellent customer service, strong English communication, and the ability to work a Sunday shift from home and a Monday-Thursday office schedule, with mid-shift training for the first 4-6 weeks.