Digital Care Specialist - Client Support (2nd Shift)

LVMH; Piscataway Township (NJ); On-site; USD 30,000 - 33,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist on the 2nd shift to assist valued clients via phone, email and video, ensuring accurate service and adherence to quality standards.

You will manage inquiries, perform product-related assessments, and coordinate with cross-functional teams to deliver a high level of client satisfaction while maintaining Louis Vuitton’s standards and values.

Qualifications

• 3–5 years of experience in customer service.
• GED or high school diploma required.
• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly in a fast-paced environment.
• Strong organization and time-management skills.
• Punctual and schedule-flexible.
• Work independently or as part of a team.

Responsibilities

• Assess repairs and provide care instructions to clients.
• Verify item conditions against store documentation.
• Access JDE system for technical data and process repairs.
• Meet KPI goals for email, phone quality, and productivity.
• Handle customer calls for payments, quotes, and service inquiries.
• Troubleshoot repair-related issues and coordinate with teams.
• Document calls and emails in CRM and participate in trainings.
• Collaborate with Product Assessment, Logistics, and Client Services.

Skills

Customer Service Experience

Verbal & Written Communication

Organizational Skills

Time Management

Teamwork

Self-Motivation

Punctuality

Education

GED or High School Diploma

Job description

Louis Vuitton is seeking a Digital Care Services Specialist on the 2nd shift to assist valued clients via phone, email and video, ensuring accurate service and adherence to quality standards.

You will manage inquiries, perform product-related assessments, and coordinate with cross-functional teams to deliver a high level of client satisfaction while maintaining Louis Vuitton’s standards and values.