Digital Care Services Specialist - 2nd Shift

LVMH; Piscataway Township (NJ); On-site; USD 30,000 - 33,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist on the 2nd shift to assist valued clients via phone, email and video, ensuring accurate service and adherence to quality standards.

You will manage inquiries, perform product-related assessments, and coordinate with cross-functional teams to deliver a high level of client satisfaction while maintaining Louis Vuitton’s standards and values.

Qualifications

• 3–5 years of experience in customer service.
• GED or high school diploma required.
• Exceptional client-centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly in a fast-paced environment.
• Strong organization and time-management skills.
• Punctual and schedule-flexible.
• Work independently or as part of a team.

Responsibilities

• Assess repairs and provide care instructions to clients.
• Verify item conditions against store documentation.
• Access JDE system for technical data and process repairs.
• Meet KPI goals for email, phone quality, and productivity.
• Handle customer calls for payments, quotes, and service inquiries.
• Troubleshoot repair-related issues and coordinate with teams.
• Document calls and emails in CRM and participate in trainings.
• Collaborate with Product Assessment, Logistics, and Client Services.

Skills

Customer Service Experience

Verbal & Written Communication

Organizational Skills

Time Management

Teamwork

Self-Motivation

Punctuality

Education

GED or High School Diploma

Job description

Digital Care Services Specialist - 2nd Shift

The Digital Care Services Specialist is responsible for servicing our valued Louis Vuitton clients through proper and accurate handling of inquiries related to Client Care Services via phone, email, and video. The Digital Care Services Specialist will also be responsible for achieving assigned objectives in the areas of productivity and quality as well as maintaining high operational standards and efficient use of key systems.

Job responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients.
• Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable.
• Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable.
• Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency.
• Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries.
• Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams.
• Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values.
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated.
• Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach.
• Consistently follow department and company policies and procedures.
• Stay informed about product updates, company initiatives, and departmental changes.
• Expertly use all required systems to perform tasks.
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software.
• Participate in department meetings, training sessions, and company-wide initiatives.
• Contribute to process improvement projects and recommend enhancements.
• Perform additional duties as assigned to support our business objectives and goals.

Schedule: Tuesday - Friday 01:30 PM - 10:00 PM & Saturday 09:30 AM -06:00 PM

Compensation: Starting at$21 per hour plus an additional $2 shift differential

Profile

• Ideally 3 – 5 years of experience in Customer Service
• GED certificate or High School diploma
• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment
• Excellent organization skills and effective time-management skills
• Be proactive, solution-driven and detailed-oriented
• Work both independently and as part of a team
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.