Elite Client Care Specialist — 2nd Shift

LVMH Group; Piscataway Township (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist for the 2nd shift in New Jersey to service our valued clients by phone, email and video. You will diagnose repairs, provide care instructions, and coordinate with Product Assessment, Logistics and Client Services teams.

The role emphasizes KPI performance, quality, and exceptional customer service while using CRM and JDE systems. A 3–5 year background in customer service and a strong client-centric mindset are preferred.

Qualifications

• Ideally 3–5 years of experience in Customer Service.
• GED certificate or High School diploma.
• Exceptional Client Centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment.
• Excellent organization skills and effective time-management skills.
• Be proactive, solution-driven and detailed-oriented.
• Work both independently and as part of a team.
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization.
• Ability to handle multiple tasks simultaneously.
• Self-starter; ability to work with minimal supervision.
• Punctuality and schedule flexibility are essential.

Responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients.
• Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable.
• Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable.
• Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency.
• Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries.
• Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams.
• Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values.
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated.
• Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach.
• Consistently follow department and company policies and procedures.
• Stay informed about product updates, company initiatives, and departmental changes.
• Expertly use all required systems to perform tasks.
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software.
• Participate in department meetings, training sessions, and company-wide initiatives.
• Contribute to process improvement projects and recommend enhancements.
• Perform additional duties as assigned to support our business objectives and goals.

Skills

Customer service

Communication

Problem solving

CRM software

Education

GED certificate

High School diploma

Tools

JDE system

CRM software

Job description

Louis Vuitton is seeking a Digital Care Services Specialist for the 2nd shift in New Jersey to service our valued clients by phone, email and video. You will diagnose repairs, provide care instructions, and coordinate with Product Assessment, Logistics and Client Services teams.

The role emphasizes KPI performance, quality, and exceptional customer service while using CRM and JDE systems. A 3–5 year background in customer service and a strong client-centric mindset are preferred.