Digital Care Services Specialist - 1st shift

Louis Vuitton; Piscataway Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Louis Vuitton is seeking a Digital Care Services Specialist in the United States to service valued clients through phone, email, and video, while achieving productivity and quality KPIs. You will use the JDE system for technical data and repair processing, coordinate with cross-functional teams, and maintain Louis Vuitton's elevated service standards.

The role focuses on precise product assessments, timely responses, and high-quality customer interactions.

Qualifications

• GED certificate or High School diploma.
• Exceptional Client Centric mindset.
• Excellent verbal and written communication skills.
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment.
• Excellent organization skills and effective time-management skills.
• Be proactive, solution-driven and detailed-oriented.
• Work both independently and as part of a team.
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization.
• Ability to handle multiple tasks simultaneously.
• Self-starter; ability to work with minimal supervision.
• Punctuality and schedule flexibility are essential.

Responsibilities

• Serve Louis Vuitton clients via phone, email, and video with accurate handling of inquiries.
• Assess repairs and provide care instructions; verify items against documentation.
• Access JDE system to obtain technical data and process repairs as needed.
• Achieve KPIs for email, phone quality, productivity, and efficiency.
• Handle a variety of customer calls including payments, quotations, and service inquiries.
• Troubleshoot repair-related issues with in-depth research and cross-functional coordination.
• Deliver exceptional customer service in line with Louis Vuitton standards and values.
• Collaborate with Product Assessment, Logistics, and Client Services to relay client feedback.
• Address complaints promptly with a client-centric approach.
• Follow department and company policies; stay informed on updates.
• Document all calls and emails in CRM; participate in meetings and trainings.
• Contribute to process improvements and support business objectives.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Detail orientation

Punctuality

Self-starter

Education

GED certificate

High School diploma

Job description

About The Job

The Digital Care Services Specialist is responsible for servicing our valued Louis Vuitton clients through proper and accurate handling of inquiries related to Client Care Services via phone, email, and video. The Digital Care Services Specialist will also be responsible for achieving assigned objectives in the areas of productivity and quality as well as maintaining high operational standards and efficient use of key systems.

Job responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients.
• Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable.
• Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable.
• Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency.
• Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries.
• Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams.
• Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values.
• Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated.
• Address customer complaints promptly and courteously, maintaining a client‑centric, elevated approach.
• Consistently follow department and company policies and procedures.
• Stay informed about product updates, company initiatives, and departmental changes.
• Expertly use all required systems to perform tasks.
• Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software.
• Participate in department meetings, training sessions, and company‑wide initiatives.
• Contribute to process improvement projects and recommend enhancements.
• Perform additional duties as assigned to support our business objectives and goals.

Schedule: Monday - Friday 8:30 AM - 5:00 PM

Compensation: $21 per hour

Profile

Ideally 3 - 5 years of experience in Customer Service

• GED certificate or High School diploma
• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain a high-performance level in a fast-paced environment
• Excellent organization skills and effective time-management skills
• Be proactive, solution-driven and detailed-oriented
• Work both independently and as part of a team
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential

Reference LVM34001