Healthcare SaaS Client Success Lead

Clearwave Corporation

United States

Remoto

USD 80.000 - 110.000

Tempo pieno

23 ore fa

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Descrizione del lavoro

Clearwave Corporation in the United States seeks a Customer Success Manager to drive adoption and outcomes for 30 to 40 healthcare clients, partnering with executives, operations, and revenue-cycle teams.

You will build dashboards, present business reviews, and protect account health while coordinating with Sales on expansions and renewals. Remote work with 10–25% travel; healthcare SaaS experience preferred.

Competenze

2+ years in a Customer Success Manager role or 5+ years in a related SaaS role with proven adoption outcomes.
Strong business acumen and experience with executive-level presentations and data storytelling.
Excellent communication skills and ability to work remotely in a team-based environment.
Willingness to travel 10% to 25%.

Mansioni

Drive continued adoption across modules, locations and workflows after go-live.
Serve as trusted partner for a book of 30 to 40 clients among executives and front-line teams.
Build and present dashboards and reviews translating portal data into value.
Monitor account health, flag risks, and coordinate with Account Management on renewals.
Grow to manage enterprise and multi-location accounts within the first year.
Identify and qualify expansion opportunities and hand to Sales with context.
Collaborate with Implementation, Support, Product and Marketing on client needs.