Remote Donor Account Support Specialist

HRS Talent Solutions; Grand Rapids (MI); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Home office setup

Remote, full-time role

Training provided

Job summary

HRS Talent Solutions is seeking a Donor Account Customer Service Representative for a fully remote, full-time role. You will assist supporters with questions about donations, receipts, and program details while routing complex issues to the appropriate teams and protecting donor privacy.

The role includes training on donor systems and secure handoffs. A warm, precise writing style is valued as you manage donor records and provide accurate, timely responses.

Qualifications

• The organization will train beginners on donor systems, approved programs, and secure handoffs.
• Privacy-aware handling of supporter information.

Responsibilities

• Handle written questions about donation-account status.
• Navigate approved receipt links and resource pages.
• Verify donor records before discussing a donor record.
• Refer recurring-gift changes and discrepancies to finance.
• Record the source checked, response sent, and follow-up steps.
• Keep donor information confidential in all communications.

Job description

HRS Talent Solutions is seeking a Donor Account Customer Service Representative for a fully remote, full-time role. You will assist supporters with questions about donations, receipts, and program details while routing complex issues to the appropriate teams and protecting donor privacy.

The role includes training on donor systems and secure handoffs. A warm, precise writing style is valued as you manage donor records and provide accurate, timely responses.