Remote Donor Account Support Specialist

Hrstalentsolutions; Grand Rapids (MI); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is seeking a Donor Account Support Associate to help donors verify donations, locate online receipts, and understand which program their gift supports. This full-time remote role involves handling donor histories and routine inquiries, while not altering gift designations or promising tax treatment.

You will follow verification steps, route complex issues to the finance or program teams, and maintain accurate case histories with privacy-aware handling.

Qualifications

• Experience in customer service or office administration is advantageous.
• Must follow the organization’s verification process before discussing a donor record.
• Maintain privacy and protect donor information in all communications.

Responsibilities

• Written questions about donation-account status.
• Approved receipt navigation and resource links.
• Verification before discussing a donor record.
• Referrals for recurring-gift changes and discrepancies.
• Clear acknowledgments without a financial promise.
• Accurate correspondence and case histories.
• Privacy-aware handling of donor information.

Skills

Customer service

Written communication

Privacy awareness

Office administration

Job description

Hrstalentsolutions is seeking a Donor Account Support Associate to help donors verify donations, locate online receipts, and understand which program their gift supports. This full-time remote role involves handling donor histories and routine inquiries, while not altering gift designations or promising tax treatment.

You will follow verification steps, route complex issues to the finance or program teams, and maintain accurate case histories with privacy-aware handling.