Remote Dispatcher & Scheduler

HireLATAM; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative recruitment agency is seeking a Remote Dispatcher & Scheduler to join a vibrant mobile pet grooming service. This role requires excellent communication skills and a customer-centric approach to schedule appointments and support groomers in the field. As part of a fun and pet-loving team, you'll enjoy the flexibility of working from home while contributing to a positive customer experience. If you're organized, empathetic, and passionate about pets, this is a fantastic opportunity to thrive in a supportive environment that values your contributions and offers international experience.

Benefits

Work from home

Work-life balance

International experience

Learning & Development

Qualifications

• 2+ years of customer service experience required.
• Must have excellent verbal and written communication skills.

Responsibilities

• Answering incoming calls, returning voicemails, and handling email correspondence.
• Determining and matching customers' needs to our company's services.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Empathy

Active Listening

Multitasking

Flexibility

Knowledge of Dog Breeds

Positive Attitude

Tools

Google Gmail

Google Docs

Google Sheets

Outlook

Excel

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next independent contracting opportunity.

Job Title: Remote Dispatcher & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time, 60 hours/week

Salary: $1,300 - 2,000 USD/month depending on experience paid via PayPal

Schedule:
Schedule 1: Monday to Friday, 7:15AM-12 PM (morning shift) + working every other Saturday a full shift 7:15AM - 6PM CST
Schedule 2: Monday to Friday 12-6 PM (afternoon shift) + working every other Saturday, a full shift 7:15AM - 6PM CST

Job Overview:

Our client is a mobile pet grooming service looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role acts as a consultant to customers, helping them determine services needed, supporting the groomers in the field, and scheduling efficient routes and groom durations to optimize a groomer’s workday.

Responsibilities:

1. Answering incoming calls, returning voicemails and texts, and handling email correspondence. This includes professionally handling customer complaints and resolving them within one’s scope.
2. Determining and matching customers' needs to our company's services, especially as applicable to their breeds' and pets' needs and health, and making appropriate recommendations.
3. Capturing accurately the appropriate information to set up an appointment for the customer.
4. Maintaining groomers’ fully booked schedules by creating/rescheduling/canceling appointments.
5. Respond to calls and texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
6. Review the schedule for completed appointments at the end of the day, verifying charges and payments.
7. Managing appointment confirmation process to ensure customers are aware of and available for upcoming appointments.
8. Keep management and other dispatchers informed of any issues, actions, or problems.

Qualifications, Skills and Key Competencies:

1. Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
2. 2+ years of Customer Service or relevant experience.
3. The ideal candidate must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
4. The ideal candidate would have a good knowledge of dog breeds and coats and have strong, active listening skills to handle the sales process like a consultant rather than an order taker.
5. Working knowledge of Google Gmail, Google Docs, Google Sheets, Outlook, and Excel.
6. Ability to multitask and manage multiple calls or issues at the same time.
7. Positive attitude and being a team player – we thrive on good vibes and supporting each other!
8. Being a dog lover is a plus!
9. Native-like English speaker.
10. Must be located in Latin America or the Caribbean.

Benefits:

1. Embrace the remote life! Work from the comfort of your home.
2. Work-life balance.
3. International experience.
4. Learning & Development.

Salary: Base monthly salary USD $1500

Schedule:

1. 10-hour days (7:45a-545p), 3 days a week (Mon, Tue and Wed) or (Thu Fri Sat).

They provide extensive training in business processes and technology.

They are a super fun team that loves pets and takes great care of their clients!

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!