Remote Dispatch Support Specialist

MCI; Iowa (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Career growth opportunities

Casual dress code

Job summary

MCI is seeking a Remote Dispatch Customer Service Representative to provide inbound customer support and assistance. This entry-level position offers paid training and requires no prior experience in a call center.

The ideal candidate will bring strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Benefits include paid time off, health coverage after 60 days, and opportunities for career growth.

Qualifications

• At least 18 years old with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Computer proficiency: data entry, Windows PC navigation.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Reliable high-speed wired internet (20 Mbps+ download).

Responsibilities

• Answer inbound calls and make outbound calls in a courteous manner.
• Listen to customers and provide effective resolutions.
• Coordinate with vendors to manage dispatch operations.
• Accurately document claims and update internal systems.
• Follow all policies and procedures to ensure compliance.

Skills

Strong English communication skills

Computer proficiency

Excellent organizational skills

Conflict resolution skills

Typing speed of 20+ WPM

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Remote Dispatch Customer Service Representative to provide inbound customer support and assistance. This entry-level position offers paid training and requires no prior experience in a call center.

The ideal candidate will bring strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Benefits include paid time off, health coverage after 60 days, and opportunities for career growth.