Remote Dispatch Support Specialist

MCI; Iowa (LA); Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health benefits

Career growth opportunities

Casual dress code

Descripción de la vacante

MCI is seeking a Remote Dispatch Customer Service Representative to provide inbound customer support and assistance. This entry-level position offers paid training and requires no prior experience in a call center.

The ideal candidate will bring strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Benefits include paid time off, health coverage after 60 days, and opportunities for career growth.

Formación

• At least 18 years old with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Computer proficiency: data entry, Windows PC navigation.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Reliable high-speed wired internet (20 Mbps+ download).

Responsabilidades

• Answer inbound calls and make outbound calls in a courteous manner.
• Listen to customers and provide effective resolutions.
• Coordinate with vendors to manage dispatch operations.
• Accurately document claims and update internal systems.
• Follow all policies and procedures to ensure compliance.

Conocimientos

Strong English communication skills

Computer proficiency

Excellent organizational skills

Conflict resolution skills

Typing speed of 20+ WPM

Ability to multi-task

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

MCI is seeking a Remote Dispatch Customer Service Representative to provide inbound customer support and assistance. This entry-level position offers paid training and requires no prior experience in a call center.

The ideal candidate will bring strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Benefits include paid time off, health coverage after 60 days, and opportunities for career growth.