Remote Customer Support Specialist - Paid Training & Benefits

MCI; Nashville (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Job summary

MCI is hiring Remote Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy helping others and working from home in a fast-paced environment.

You will be the first point of contact for our customers, delivering exceptional service and support from a remote setting. Responsibilities include handling inbound calls, documenting interactions in the CRM, following scripts, and escalating complex issues as needed while consistently meeting

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Skills

Verbal communication

Written communication

Multitasking

CRM software

Education

High school diploma/GED

Tools

CRM software

Job description

MCI is hiring Remote Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy helping others and working from home in a fast-paced environment.

You will be the first point of contact for our customers, delivering exceptional service and support from a remote setting. Responsibilities include handling inbound calls, documenting interactions in the CRM, following scripts, and escalating complex issues as needed while consistently meeting