Remote Dispatch Customer Success Specialist

Wwshemi; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

PTO 20 days + 12 holidays

401(k) with company match

Telemedicine

Savings accounts (FSA, HSA, DCA)

Employee Assistance Program (EAP)

Wellness reimbursement

Life and disability insurance

Parental leave

Job summary

ESO is seeking a Customer Success Specialist for Logis Dispatch. You will manage relationships across a portfolio of EMS agency accounts, driving adoption, renewals, and value realization.

The role emphasizes deep product knowledge, cross-team collaboration, and proactive problem-solving to ensure dispatch operations run smoothly. You will engage with agencies to understand needs, deliver best practices, and guide leaders on data usage to improve center performance, while maintaining high CSAT

Qualifications

• Experience managing relationships with enterprise or SMB customers in a SaaS/tech environment.
• Ability to run short engagements with clear scope and outcomes.
• Strong problem-solving and analytical skills to troubleshoot issues across teams.
• Excellent communication and collaboration across cross-functional teams.

Responsibilities

• Manage relationships with a set of Logis Dispatch accounts, ensuring health and regular touchpoints.
• Identify at-risk accounts early and collaborate with CSM for renewal and expansion.
• Lead short engagements with defined scope and measurable outcomes.
• Provide best-practice guidance on configuration and workflows.
• Reproduce, document, and communicate technical issues until resolved.
• Log time in real time for each task and engagement.

Skills

Relationship management

Customer success

Problem solving

Time management

Job description

ESO is seeking a Customer Success Specialist for Logis Dispatch. You will manage relationships across a portfolio of EMS agency accounts, driving adoption, renewals, and value realization.

The role emphasizes deep product knowledge, cross-team collaboration, and proactive problem-solving to ensure dispatch operations run smoothly. You will engage with agencies to understand needs, deliver best practices, and guide leaders on data usage to improve center performance, while maintaining high CSAT