Senior Implementation Consultant, Logis Dispatch (Fully Remote)

ESO; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO

401(k)

Paid parental leave

Job summary

ESO builds software and data products for EMS agencies, fire departments, hospitals, and government stakeholders to improve community health and safety. They serve over 18,000 customers and foster a collaborative, mission-driven culture that values growth and diversity.

The role involves leading implementations, configuring Logis Dispatch, training users, and mentoring consultants while improving the playbook. This remote, collaborative team offers growth opportunities and comprehensive benefits.

Responsibilities

• Lead each implementation: own project plan, discovery, configuration, and cutover for Logis Dispatch projects.
• Configure, connect, and cut over: configure Logis Dispatch, work with Integration Engineering on interfaces, plan and run cutover with the center.
• Train users, hand off, and mentor newer consultants while improving the playbook.

Job description

• Lead each implementation: own the project plan, run discovery, manage configuration and cutover for complex Logis Dispatch implementations.
• Configure, connect, and cut over: configure Logis Dispatch, work with Integration Engineering on interfaces, plan and run cutover with the center.
• Train, hand off, and raise the bar: train all users, hand off cleanly to support, and mentor newer consultants while improving the playbook.

How Success is Measured:

• Go-lives on planned date with no serious incident in first 30 days.
• Every project plan current each week with health and next steps.
• Customer satisfaction at go-live and at handoff, with clean handoffs to support.

Why ESO:

• Build technology for people who run toward emergencies; work alongside people who care about the communities first responders serve.
• Remote, collaborative team that invests in your growth with skill badges and advancement paths.
• Comprehensive benefits including competitive health plans, PTO, 401(k), and paid parental leave.

ESO

ESO builds software and data products for EMS agencies, fire departments, hospitals, and government stakeholders to improve community health and safety. They serve over 18,000 customers and foster a collaborative, mission-driven culture that values growth and diversity.