Remote Customer Success Lead — Dispatch Solutions

ESO; Des Moines (IA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health plans

PTO 20 days

401(k) with match

Telemedicine

FSA/HSA

Job summary

ESO is the first responder for the first responders, delivering software and data products for EMS agencies, hospitals, and government stakeholders. As a Customer Success Manager, you will own the detail—knowing how the dispatch floor and the product work, resolving issues, and guiding accounts from onboarding through renewal.

You will manage relationships across Logis Dispatch accounts, dive into problems, bring best practices, and collaborate with Customer Care, Integration Engineering, and

Qualifications

• Own the relationship with Logis Dispatch accounts and drive renewals.
• Identify risks early and engage with CS and Sales for renewal opportunities.
• Use data to help agencies improve adoption and outcomes.

Responsibilities

• Manage relationships with a set of Logis Dispatch accounts.
• Run short engagements with defined scope and endpoints.
• Share best practices and advise like a consultant to agencies.

Skills

Relationship management

Customer success

Problem solving

Communication

Job description

ESO is the first responder for the first responders, delivering software and data products for EMS agencies, hospitals, and government stakeholders. As a Customer Success Manager, you will own the detail—knowing how the dispatch floor and the product work, resolving issues, and guiding accounts from onboarding through renewal.

You will manage relationships across Logis Dispatch accounts, dive into problems, bring best practices, and collaborate with Customer Care, Integration Engineering, and