Remote Disaster Assistance Call Specialist

ADP, Inc.; Augusta (GA); Remote; USD 32,000 - 48,000; Full time

Job summary

ADP, Inc. in Augusta, GA seeks a Customer Service Representative to handle federal disaster assistance inquiries via telephone, provide approved information and referrals, and document interactions in FEMA-approved systems.

The role requires patience, professionalism, and the ability to follow scripted interviews; duties may include RI, HL, TSA, outbound calls, and data entry. Remote work may be available; applicants must meet security and background requirements and be a US citizen 18+.

Qualifications

• High school diploma or GED.
• Must be 18+ and fluent in English.
• Ability to read, write and speak English fluently.
• Basic computer proficiency in a Windows-based environment.
• Ability to follow detailed scripts and procedures.
• Experience in call centers or customer service preferred.

Responsibilities

• Serve as a direct point of contact for disaster survivors seeking federal assistance and referrals.
• Conduct calls with patience, tact, courtesy, empathy, and professionalism.
• Gather caller information using approved scripts and enter data into FEMA systems.
• Provide accurate instructions and referrals based on current FEMA guidance.
• Attend pre-shift meetings and stay current on event-specific information.
• Follow FEMA-approved scripts, SOPs, and supervisor direction.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

MS Windows

Job description

ADP, Inc. in Augusta, GA seeks a Customer Service Representative to handle federal disaster assistance inquiries via telephone, provide approved information and referrals, and document interactions in FEMA-approved systems.

The role requires patience, professionalism, and the ability to follow scripted interviews; duties may include RI, HL, TSA, outbound calls, and data entry. Remote work may be available; applicants must meet security and background requirements and be a US citizen 18+.