Remote Disaster Assistance Agent

Cherokee Federal; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Up to a 6% 401(k) match

Paid time off

Medical, dental, vision insurance

Life insurance

Disability coverage

Paid holidays

Employee Assistance Program (EAP)

FSA/HSA options

Professional development support

Voluntary benefits

Job summary

Cherokee Federal is hiring a Contact Center Agent to support FEMA’s disaster-assistance mission. The role will involve handling registrations, answering inquiries, and connecting callers with appropriate resources from a remote US location.

Our team emphasizes careful data entry, privacy of PII, quality monitoring, and adherence to shift schedules including nights and holidays. U.S. citizenship or permanent residency is required for eligibility.

Qualifications

• Must be a U.S. citizen or permanent resident as required by government contract.
• Experience in a high-volume, fast-paced public-facing environment preferred.
• Proficiency with Windows-based applications and data entry is required.

Responsibilities

• Serve as a direct contact for individuals registering for disaster assistance and provide referrals.
• Answer questions, deliver accurate information, and safeguard sensitive information.
• Conduct scripted interviews and enter caller data into FEMA systems in real time.
• Meet average handle time targets and maintain schedule adherence during shifts.
• Participate in quality monitoring and take coaching feedback to improve performance.

Skills

Customer service

Bilingual EN/SP

Public-facing support

Education

High school diploma/GED

Tools

Windows

Word

Excel

PDF documents

Telephone systems

Two-screen workstations

Job description

Cherokee Federal is hiring a Contact Center Agent to support FEMA’s disaster-assistance mission. The role will involve handling registrations, answering inquiries, and connecting callers with appropriate resources from a remote US location.

Our team emphasizes careful data entry, privacy of PII, quality monitoring, and adherence to shift schedules including nights and holidays. U.S. citizenship or permanent residency is required for eligibility.