Remote Disability Benefits Specialist

Crawford & Company; Peachtree Corners (GA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Remote work

Job summary

Crawford & Company is seeking a Client Liaison for Disability Benefits to work remotely from anywhere in the United States. The role focuses on managing disability benefit workflows, resolving inquiries, and collaborating with cross-functional teams to ensure timely issue resolution.

Ideal candidates have a Bachelor's degree or equivalent, 5+ years in long-term disability administration, 3+ years in a client-support role, and strong communication skills.

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support.
• Minimum of three years' experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Excellent communication skills and ability to interact with all levels of an organization.

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Skills

Communication

Time management

Interpersonal skills

Analytical thinking

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Crawford & Company is seeking a Client Liaison for Disability Benefits to work remotely from anywhere in the United States. The role focuses on managing disability benefit workflows, resolving inquiries, and collaborating with cross-functional teams to ensure timely issue resolution.

Ideal candidates have a Bachelor's degree or equivalent, 5+ years in long-term disability administration, 3+ years in a client-support role, and strong communication skills.