Remote Disability Benefits Client Advocate

Crawford & Company; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Crawford & Company is seeking a Client Liaison - Disability Benefits to join our remote team. This role handles disability benefits operations for US clients, coordinating workflows, questions, and training while ensuring service excellence.

You will partner with Implementation and Client Services, travel as needed, and contribute to client retention. The position emphasizes communication, organization, and analytical thinking within our One Crawford culture.

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support
• Minimum of three years' experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at all levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Attention to detail

Analytical thinking

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

Crawford & Company is seeking a Client Liaison - Disability Benefits to join our remote team. This role handles disability benefits operations for US clients, coordinating workflows, questions, and training while ensuring service excellence.

You will partner with Implementation and Client Services, travel as needed, and contribute to client retention. The position emphasizes communication, organization, and analytical thinking within our One Crawford culture.