Remote Disability Benefits Liaison | Client Support & Ops

Crawford & Company in; Peachtree Corners (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% remote

Impactful work

Supportive team

Job summary

Crawford & Company is seeking a Client Liaison - Disability Benefits to support disability benefit workflows and resolve client inquiries. You will conduct root-cause analysis, recommend solutions, and collaborate with cross-functional teams to ensure timely issue resolution.

The role requires a Bachelor's degree and extensive experience in disability administration and client support. You will interact with mid to national size clients, communicate effectively, and uphold Crawford's standards

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Five years' experience providing long term disability administration and functional support.
• Three years' experience in a client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size clients' disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at all levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Skills

Disability benefits knowledge

Client support

Communication

Interpersonal skills

Analytical thinking

Time management

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Crawford & Company is seeking a Client Liaison - Disability Benefits to support disability benefit workflows and resolve client inquiries. You will conduct root-cause analysis, recommend solutions, and collaborate with cross-functional teams to ensure timely issue resolution.

The role requires a Bachelor's degree and extensive experience in disability administration and client support. You will interact with mid to national size clients, communicate effectively, and uphold Crawford's standards