Remote Director, Client Success — Health Plan Partnerships

AccessHope; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Paid Time Off (PTO)

Short-Term Disability

Voluntary Benefits

Job summary

AccessHope is seeking a Director, Client Success – Health Plan Partnerships to own executive relationships and strategic growth with major national health plans. This role leads a team and drives renewal outcomes, value realization, and expansion opportunities across a growing book of business.

The role focuses on building durable client partnerships, aligning health plan priorities with AccessHope capabilities, and guiding cross-functional teams to deliver measurable outcomes and client value.

Qualifications

• Bachelor’s degree in business, communications, health related field or similar field of study.
• 10 years of experience plus min experience may substitute for minimum education requirement.
• Experience owning executive-level client relationships and renewal cycles.
• Direct people management experience.
• Experience leading or contributing to competitive RFP/RFI processes.

Responsibilities

• Serves as the primary relationship owner for health plan accounts, with end-to-end accountability for health, strategy and outcomes.
• Builds knowledge of client priorities and develops relationships across key stakeholders.
• Monitors account health using performance data and relationship intelligence to anticipate risks.
• Leads Quarterly and Annual Business Reviews with AccessHope executives.
• Owns renewal planning and contract execution for assigned accounts.
• Performs quantitative account analysis to assess revenue trends and risk.

Skills

Executive relationship management

Strategic account planning

Team leadership

RFP/RFI leadership

Education

Bachelor’s degree in business or related field

Job description

AccessHope is seeking a Director, Client Success – Health Plan Partnerships to own executive relationships and strategic growth with major national health plans. This role leads a team and drives renewal outcomes, value realization, and expansion opportunities across a growing book of business.

The role focuses on building durable client partnerships, aligning health plan priorities with AccessHope capabilities, and guiding cross-functional teams to deliver measurable outcomes and client value.