Senior Director, Strategic Client Success

Welldoc, Inc.; Columbia (MD); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental, Vision Insurance

Life and Disability Insurance

Retirement benefits

Health Savings Accounts

Job summary

Welldoc, Inc. is seeking a strategic Client Success Director to manage and expand relationships with key clients, including health plans, PBMs, and large employer groups.

You will own the end-to-end client lifecycle, coordinate cross-functional teams, and present executives with business reviews and outcomes. The role requires a minimum of 10 years in client success/account management, outstanding communication, and ability to navigate complex client portfolios within a fast-growing digital

Qualifications

• 10+ years in client success/account management for health plans, PBMs, or large employers.
• Experience serving Fortune 100 clients or major provider systems.
• Strong cross-functional collaboration and program management skills.
• Excellent executive communication and relationship-building abilities.

Responsibilities

• Own key client relationships and drive strategic success plans.
• Coordinate across Data Science, Marketing, Product, and Customer Care.
• Identify trends and propose high-level solutions for complex problems.
• Lead senior/executive level reviews and deliver sophisticated reports.

Skills

Client Success

Account Management

Executive Communication

Cross-Functional Leadership

Project Management

Data-Driven

Education

Bachelor's Degree in Business

Master's Degree in Business

Tools

Salesforce

Job description

Welldoc, Inc. is seeking a strategic Client Success Director to manage and expand relationships with key clients, including health plans, PBMs, and large employer groups.

You will own the end-to-end client lifecycle, coordinate cross-functional teams, and present executives with business reviews and outcomes. The role requires a minimum of 10 years in client success/account management, outstanding communication, and ability to navigate complex client portfolios within a fast-growing digital