Remote Director, Process Excellence (Health Systems)

Cencora, Inc.; Illinois; Remote; USD 119,000 - 187,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid parental leave

Job summary

Cencora, Inc. is seeking a Director of Process Excellence for Health Systems, with extensive experience in process improvement and Lean Six Sigma.

The role focuses on translating customer insights into prioritized improvements and establishing governance to drive scalable, customer-centered execution. Responsibilities include leading cross-functional initiatives, assessing readiness for customer-facing changes, and maintaining standardized workflows and escalation protocols across departments.

Qualifications

• Minimum of ten (10) years of progressive responsibility in process improvement, operations excellence, or change management.
• Health system experience required.
• Lean Six Sigma certification required; Green belt preferred.
• PMP or change management certification preferred.

Responsibilities

• Translate customer insight into prioritized process improvements across Health Systems & Government Services.
• Build governance, operating disciplines, and accountability models for repeatable, scalable execution.
• Assess operational readiness for customer-facing changes and surface customer risk before implementation.
• Lead root cause analysis and drive cross-functional resolution across teams.
• Design and maintain standardized workflows, SOPs, service levels, and escalation protocols.

Job description

Cencora, Inc. is seeking a Director of Process Excellence for Health Systems, with extensive experience in process improvement and Lean Six Sigma.

The role focuses on translating customer insights into prioritized improvements and establishing governance to drive scalable, customer-centered execution. Responsibilities include leading cross-functional initiatives, assessing readiness for customer-facing changes, and maintaining standardized workflows and escalation protocols across departments.