Director, Health Process Excellence

Cencora, Inc.; Illinois; Hybrid; USD 119,000 - 187,000; Full time

Job summary

Cencora, Inc. is seeking a Director Process Excellence to translate customer insight into prioritized process improvements across Health Systems & Government Services. You will build governance, operating disciplines, and accountability models to make customer-centered execution scalable.

Lead cross-functional initiatives using Lean Six Sigma, drive readiness for customer-facing changes, and partner with senior leadership to improve customer experience, retention, and adoption.

Qualifications

• Requires a four-year bachelor's degree; MBA or MHA preferred.
• Minimum 10 years in process improvement, operations excellence, or change management.
• Lean Six Sigma certification required; Green Belt preferred; PMP or change-management certification preferred.

Responsibilities

• Converts customer feedback into prioritized business priorities with senior leadership.
• Leads root cause analysis and drives cross-functional resolution.
• Prepares analysis, recommendations, and status for leadership forums.

Skills

Lean Six Sigma

Change management

Leadership

Data-driven decisions

Education

Bachelor's degree in a relevant field

MBA or MHA preferred

Tools

DMAIC

Value stream mapping

Control plans

Job description

Cencora, Inc. is seeking a Director Process Excellence to translate customer insight into prioritized process improvements across Health Systems & Government Services. You will build governance, operating disciplines, and accountability models to make customer-centered execution scalable.

Lead cross-functional initiatives using Lean Six Sigma, drive readiness for customer-facing changes, and partner with senior leadership to improve customer experience, retention, and adoption.