Director, Process Excellence & Customer Experience

Value Apothecaries; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Cencora, a leader in health solutions, seeks a Director Process Excellence to translate customer insight into prioritized, scalable improvements across Health Systems & Government Services. Lead governance, implement Lean Six Sigma, DMAIC, value stream mapping, and drive cross-functional change in a large, matrixed organization to improve customer experience, loyalty, and overall performance.

You will mentor teams, establish readiness standards, and partner with executives to minimize disruption

Qualifications

• Broad-based experience in large, complex organizations with responsibility for process improvement.
• Health system experience required.
• Lean Six Sigma certification required, Green belt preferred.
• PMP or change management certification preferred.

Responsibilities

• Convert customer insights into prioritized process improvements with leadership.
• Lead root cause analysis and cross-functional resolution.
• Prepare analyses and recommendations for leadership forums.
• Establish governance and accountability for customer-centered execution.
• Design standardized workflows and SOPs using Lean Six Sigma methods.

Skills

Independent judgment

Creative problem solving

Leadership

Influencing

Collaboration

Analytical thinking

Health system operations

Education

Lean Six Sigma certification

PMP certification

Change management certification (Prosci/CCMP)

Tools

DMAIC

Value stream mapping

Control plans

SOP design

Job description

Cencora, a leader in health solutions, seeks a Director Process Excellence to translate customer insight into prioritized, scalable improvements across Health Systems & Government Services. Lead governance, implement Lean Six Sigma, DMAIC, value stream mapping, and drive cross-functional change in a large, matrixed organization to improve customer experience, loyalty, and overall performance.

You will mentor teams, establish readiness standards, and partner with executives to minimize disruption