Health Systems Process Excellence Director

Cencora, Inc.; Springfield (IL); On-site; USD 119,000 - 187,000; Full time

Job summary

Cencora, Inc. is seeking a Director Process Excellence to translate customer insights into prioritized process improvements across Health Systems & Government Services.

The role builds governance, operating disciplines, and accountability models that make customer-centered execution repeatable and scalable, while assessing readiness for customer-facing change. You will partner with leadership to drive measurable improvements in customer experience, retention, loyalty, and responsiveness,

Qualifications

• Requires a four-year bachelor's degree; MBA or MHA preferred.
• Minimum 10 years of progressive responsibility in process improvement or change management.
• Health system experience required.
• Lean Six Sigma certification required, Green belt preferred.
• PMP or change management certification preferred.

Responsibilities

• Converts customer feedback and market data into prioritized business priorities.
• Leads root cause analysis and drives cross-functional resolution.
• Prepares analyses and recommendations for leadership forums.
• Establishes governance and operating disciplines for scalable execution.
• Designs standardized workflows and SOPs using Lean Six Sigma.
• Monitors metrics and reports outcomes to leadership.

Skills

Leadership

Influencing

Collaboration

Analytical skills

Education

Bachelor's degree

MBA or MHA preferred

Tools

DMAIC

Value stream mapping

SOP design

Job description

Cencora, Inc. is seeking a Director Process Excellence to translate customer insights into prioritized process improvements across Health Systems & Government Services.

The role builds governance, operating disciplines, and accountability models that make customer-centered execution repeatable and scalable, while assessing readiness for customer-facing change. You will partner with leadership to drive measurable improvements in customer experience, retention, loyalty, and responsiveness,