Remote Director of Operations Transformation

One Call; Columbia (SC); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote work

Paid time off with holidays and leave

Benefits package including 401(k)

Résumé du poste

One Call is seeking a Senior Director of Operations Support to scale our service delivery. You will standardize processes, optimize workflows, and oversee systems that support performance and customer outcomes.

Reporting to the VP of Operations, you will lead cross-functional initiatives, identify automation opportunities, and drive continuous improvement while aligning with corporate strategy.

Qualifications

• High energy, motivated, self-starter with professional concepts.
• Exhibits professionalism and maintains constructive relationships.
• Strong leadership, initiative, and analytical skills.

Responsabilités

• Lead execution of operational strategies to support service delivery.
• Drive standardization and workflow optimization across teams.
• Oversee tools and platforms for operational performance and delivery.
• Identify automation opportunities to enhance efficiency.
• Monitor KPIs and support teams in achieving targets.
• Collaborate with leaders to align operations with strategy.
• Develop workflow rules and procedures for consistency and scalability.

Connaissances

Operations

Customer service transformation

Workforce management

Quality management

Staffing & training

Technology support

Communication skills

Formation

Bachelor's or Master's in business or accounting

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Description du poste

One Call is seeking a Senior Director of Operations Support to scale our service delivery. You will standardize processes, optimize workflows, and oversee systems that support performance and customer outcomes.

Reporting to the VP of Operations, you will lead cross-functional initiatives, identify automation opportunities, and drive continuous improvement while aligning with corporate strategy.