Remote Director of Operations Transformation

One Call; Augusta (ME); À distance; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote work

Generous time off

Health, dental, vision, and pet保险

401(k) matching

Company-paid life insurance

Short & long-term disability

Colleague Assistance Program

One Call Foundation

Résumé du poste

One Call in the United States (remote) is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for consistent service delivery across the contact center. You will standardize workflows, drive automation, and align initiatives with strategic goals under the VP of Operations.

Responsibilities include monitoring KPIs, optimizing tools, collaborating with cross-functional leaders, and building scalable procedures while reducing costs.

Qualifications

• Bachelor's or Master's degree in business or accounting is required, or an equivalent combination of education and experience.
• At least eight years of management experience, with five years leading teams in operations, customer service, or related fields.

Responsabilités

• Lead the execution of operational strategies and initiatives to support service delivery and organizational objectives.
• Drive process standardization and workflow optimization across teams to improve efficiency and scalability.
• Oversee tools and platforms that support operational performance and align with business needs.

Connaissances

Operations

Customer service

Workforce management

Quality management

Leadership

Communication

Technology support

Formation

Bachelor's or Master's degree in business or accounting

Outils

Excel

Word

Outlook

Description du poste

One Call in the United States (remote) is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for consistent service delivery across the contact center. You will standardize workflows, drive automation, and align initiatives with strategic goals under the VP of Operations.

Responsibilities include monitoring KPIs, optimizing tools, collaborating with cross-functional leaders, and building scalable procedures while reducing costs.