Remote Director of Operations & Process Excellence

Nearmap; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nearmap provides aerial imagery and geospatial analytics and embraces remote work. The company seeks an experienced operations leader to guide production environments in the United States, leading teams to exceed service and quality benchmarks while managing budgets and driving continuous improvement.

Responsibilities include designing workflows, implementing QC/QA programs, incident response, and developing training alongside vendor relationships to sustain high performance.

Qualifications

• 7+ years of management experience in production environments.
• Strong QC/QA, project management, and Microsoft Office skills.

Responsibilities

• Lead operations teams to exceed service and quality levels.
• Oversee SLAs, QC/QA programs, and incident response.
• Drive process design, continuous improvement, and budget execution.
• Develop workflows, training, and vendor relationships.

Skills

QC/QA

Project management

Microsoft Office

Tools

Microsoft Office

Job description

Nearmap provides aerial imagery and geospatial analytics and embraces remote work. The company seeks an experienced operations leader to guide production environments in the United States, leading teams to exceed service and quality benchmarks while managing budgets and driving continuous improvement.

Responsibilities include designing workflows, implementing QC/QA programs, incident response, and developing training alongside vendor relationships to sustain high performance.