Remote Director of Operations & Quality Excellence

SmartRecruiters, Inc.; Jacksonville (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

YOU days off

Volunteer days

Parental leave

Work from overseas policy

Private health insurance discounts

Job summary

Nearmap is seeking a Director of Operations to lead the design, standardization, and continuous improvement of robust operations processes. You will oversee training, tools, and performance to ensure premier service outcomes for customers.

As a member of the leadership team, you will drive efficiency, quality, and innovation, collaborating with Product, Sales, and Technology to shape new services and test user requirements. This role supports a fast-growing, inclusive culture.

Qualifications

• Bachelor's degree or equivalent combination of experience and education.
• 7+ years of management in a production-based environment.
• Experience with continuous improvement processes.
• Quality Control/Quality Assurance experience.
• Ability to mobilize and lead teams to implement initiatives.
• Project management, organization, scheduling, and coordination skills.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead design, standardization, quality, efficiency, innovation, and improvement of operations processes and training.
• Drive daily performance of operations teams to exceed SLAs within budget.
• Ensure services delivered on schedule and in compliance with quality standards.
• Develop and control procedures, processes, and training for operations activities.
• Collaborate with Product, Sales, and Technology on new services and user testing.
• Prepare monthly/quarterly performance reports and KPIs.
• Oversee budgets, vendor relationships, and capital expenditures.
• Lead Disaster Recovery and Business Continuity planning.

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Nearmap is seeking a Director of Operations to lead the design, standardization, and continuous improvement of robust operations processes. You will oversee training, tools, and performance to ensure premier service outcomes for customers.

As a member of the leadership team, you will drive efficiency, quality, and innovation, collaborating with Product, Sales, and Technology to shape new services and test user requirements. This role supports a fast-growing, inclusive culture.