Remote Director of National Accounts Delivery

New York Life Insurance Co.; New York (NY); Remote; USD 90.000 - 143.000; Vollzeit

Benefits dieser Stelle

Leave programs

Adoption assistance

Student loan repayment programs

Zusammenfassung

New York Life is seeking a Director, National Account Management, to lead a 12–15+ person team delivering end-to-end service for inforce national accounts (5K+ lives). You will align resources to client needs, foster top-tier service, and drive growth through KPI insights and cross-functional partnerships.

The role requires strong communication, collaboration, and a bias for action to ensure service excellence and achievement of corporate goals in a remote work setting with travel as needed.

Qualifikationen

• Bachelor’s degree preferred.
• 5+ years of leadership responsibilities in roles within group insurance.
• Experience building high-performing teams through recruiting, talent development, and change management.
• Excellent communication and collaboration skills with ability to influence peers/partners.
• Experience developing client and broker relationships, preferably within the insurance industry.
• Group benefits knowledge including life, AD&D, disability absence management, and voluntary benefits.
• Experience driving operational efficiencies, including workflow, staffing, and process improvements.
• Ability to thrive in a fast-paced, dynamic environment.

Aufgaben

• Serve as a functional leader, providing guidance and coaching to direct reports.
• Manage adherence to productivity, quality and Voice of the Customer targets and service levels.
• Develop relationships with distribution partners to establish clarity and build trust across team responsibilities.
• Develop and maintain partnerships with matrix units to ensure cohesive service delivery across the client value chain.
• Serve as escalations contact for clients and brokers to drive timely issue resolution.
• Recruit top talent and cultivate a high-potential culture within the team.
• Partner with department head and HR on people management activities, including performance management and staffing.
• Support department head with budget adherence and staffing plans.

Kenntnisse

Leadership

Team Building

Client Relationships

Communication

Strategic Planning

Cross-functional Collaboration

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

New York Life is seeking a Director, National Account Management, to lead a 12–15+ person team delivering end-to-end service for inforce national accounts (5K+ lives). You will align resources to client needs, foster top-tier service, and drive growth through KPI insights and cross-functional partnerships.

The role requires strong communication, collaboration, and a bias for action to ensure service excellence and achievement of corporate goals in a remote work setting with travel as needed.