Remote Director of Franchise Performance & Growth

Hyatt Taleo; Chicago (IL); Remote; USD 143,000 - 190,000; Full time

Benefits offered by this job

Annual free hotel stays worldwide

Flexible work schedule

Headspace subscription for wellbeing

On-site fitness center discount

Global family assistance with paid PTO

Company 401K with matching

Job summary

Hyatt Hotels Corporation seeks an enthusiastic Director to join our Franchise & Owner Relations Group, focusing on the Essentials Portfolio. The role is remote with Chicago area alignment, collaborating across multiple internal teams and franchise owners to drive performance and brand health.

The position emphasizes accountability, relationship building, and strategic support for brand initiatives, revenue growth, and operational excellence across a portfolio of single-unit owner/operators.

Qualifications

• 5 years of experience in same field, industry, or other equivalent business/ function role.
• Bachelor’s degree in hospitality or a related field.
• Proficient in Microsoft Office suite of products.

Responsibilities

• Hold performance reviews with owner/operators to ensure accountability & understanding of Hyatt’s Core Metric performance expectations.
• Engage owner / operator to provide feedback on how to optimize their hotel’s performance.
• Enforce Hyatt’s accountability programs with their portfolio of owners & operators; Focused Improvement Policy (FIP), Brand Protection Program (BPP), Quality Assurance Audits (QA), Brand Compliance Program (BCP) & Hyatt’s renovation policy.
• Strategically Support the Delivery of Brand Initiatives. Build strong relationships with key business stakeholders, develops a deep understanding of business strategies as well as key business processes and systems.
• Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow the assets’ top line revenue and thus increase Hyatt’s fees.

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

ChatGPT or other LLMs

Job description

Hyatt Hotels Corporation seeks an enthusiastic Director to join our Franchise & Owner Relations Group, focusing on the Essentials Portfolio. The role is remote with Chicago area alignment, collaborating across multiple internal teams and franchise owners to drive performance and brand health.

The position emphasizes accountability, relationship building, and strategic support for brand initiatives, revenue growth, and operational excellence across a portfolio of single-unit owner/operators.