Franchise Operations Manager - Remote Growth Driver

Wyndham Hotels & Resorts; Houston (TX); Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance with HSA and FSA

Dental insurance

Vision insurance

Life/AD&D insurance

Short- and Long-Term Disability

401(k) with company match

Vacation time

Paid holidays

Paid sick leave

Volunteer time

Bereavement time

Jury duty time

Job summary

Wyndham Hotels & Resorts is seeking a Manager of Franchise Operations to nurture owner relationships, optimize multi-property performance, and deliver innovative resources across the organization.

The role emphasizes an Owner First mindset, travel up to 90%, cross-functional collaboration, and accountability for annual KPI goals, with competitive benefits and a focus on Count on Me culture.

Qualifications

• 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
• 4 year college degree (Preferred).
• Multi-property experience.
• Industry certifications (Preferred).
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.)

Responsibilities

• Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
• Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
• Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
• Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
• Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
• Drive NRG through retention and development opportunities.
• Collaborate with internal stakeholders.
• Provide accountability to the organization through documentation, follow up and system reporting.
• Achieve annual service, performance and KPI goals in order to impact WHR profitability.
• Take ownership of personal and professional development.
• Project a positive image and promote the value of Wyndham Hotels & Resorts.
• Respond to one off requests from the business that are property specific within in indicated SLA.

Education

Bachelors degree (Preferred)

Tools

Microsoft Office Suite

Job description

Wyndham Hotels & Resorts is seeking a Manager of Franchise Operations to nurture owner relationships, optimize multi-property performance, and deliver innovative resources across the organization.

The role emphasizes an Owner First mindset, travel up to 90%, cross-functional collaboration, and accountability for annual KPI goals, with competitive benefits and a focus on Count on Me culture.