Franchise Performance Director — Growth & Impact

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 143,000 - 190,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Director of Franchise Performance to liaise between Hyatt and franchise owners/3rd party management for its Essential Portfolio, aligning performance across brands. You will collaborate across internal teams to address owner needs and uphold Hyatt's standards.

The role emphasizes accountability for market share and brand health, extending support in sales, revenue management, and marketing to drive top-line growth.

Qualifications

• 5+ years of experience in franchise or related field.
• Bachelor's degree in hospitality or related field.
• Fluent in Microsoft Office suite of products.
• Proficient in ChatGPT or other LLMs.

Responsibilities

• Serve as liaison between Hyatt Hotels Corporation and franchise owners/3rd party management for Essential Portfolio.
• Coordinate with internal teams to support owners in operating hotels.
• Hold owner reviews to ensure accountability for brand performance.
• Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow top line revenue.

Education

Bachelor's degree in hospitality or a related field

Tools

Microsoft Office Suite

ChatGPT or other LLMs

Job description

Hyatt Hotels Corporation seeks a Director of Franchise Performance to liaise between Hyatt and franchise owners/3rd party management for its Essential Portfolio, aligning performance across brands. You will collaborate across internal teams to address owner needs and uphold Hyatt's standards.

The role emphasizes accountability for market share and brand health, extending support in sales, revenue management, and marketing to drive top-line growth.