Director of Franchise Performance - Essentials Portfolio (Remote)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 143,000 - 190,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Director of Franchise Performance to liaise between Hyatt and franchise owners/3rd party management for its Essential Portfolio, aligning performance across brands. You will collaborate across internal teams to address owner needs and uphold Hyatt's standards.

The role emphasizes accountability for market share and brand health, extending support in sales, revenue management, and marketing to drive top-line growth.

Qualifications

• 5+ years of experience in franchise or related field.
• Bachelor's degree in hospitality or related field.
• Fluent in Microsoft Office suite of products.
• Proficient in ChatGPT or other LLMs.

Responsibilities

• Serve as liaison between Hyatt Hotels Corporation and franchise owners/3rd party management for Essential Portfolio.
• Coordinate with internal teams to support owners in operating hotels.
• Hold owner reviews to ensure accountability for brand performance.
• Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow top line revenue.

Education

Bachelor's degree in hospitality or a related field

Tools

Microsoft Office Suite

ChatGPT or other LLMs

Job description

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Director to join our Franchise & Owner Relations Group where you'll join a team of field professionals who love what they do. In this role, you will be collaborating closely with the broader franchise community where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Franchise Performance is the liaison between Hyatt Hotels Corporation and our franchise owners & 3rd party management companies of our Essential Portfolio, and all performance needs related to these brands. Collaboration and coordination for internal colleagues (Development, Product & Brand Design, RAMP, Sales, Openings & Conversions, Marketing, Purchasing, IT, Finance, Legal, F & B, Brand Support, Facility Management, etc.) along with response and resolution to owner and management company needs so that they can efficiently and successfully operate their hotels. Job only encompasses single-unit owner/operators. Director is responsible for holding the owner / management companies accountable for both market share and brand health performance.

• Hold performance reviews with owner/operators to ensure accountability & understanding of Hyatt's Core Metric performance expectations.
• Engage owner / operator to provide feedback on how to optimize their hotel's performance.
• Enforce Hyatt's accountability programs with their portfolio of owners & operators; Focused Improvement Policy (FIP), Brand Protection Program (BPP), Quality Assurance Audits (QA), Brand Compliance Program (BCP) & Hyatt's renovation policy.
• Strategically Support the Delivery of Brand Initiatives. Build strong relationships with key business stakeholders, develops a deep understanding of business strategies as well as key business processes and systems.
• Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow the assets' top line revenue and thus increase Hyatt's fees.

Qualifications

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience Required

• 5+ years of experience in same field, industry, or other equivalent business/ function role

Experience Preferred

• Bachelor's degree in hospitality or a related field
• Fluent in Microsoft Office suite of products
• Proficient in ChatGPT or other LLMs

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career?

The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.