Director, Customer Advocacy Systems

Temporal; Oregon; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Temporal is seeking a Director of Customer Advocacy to build and operate the advocacy system that powers trusted customer references and evidence for growth across Sales, PMM, PR, DevRel and Product. You will shape the strategy, own day-to-day programs, and drive executive relationships to scale advocacy.

You will partner with executives and field teams to turn customer stories into repeatable proof points, ensuring advocacy activities align with business priorities and measurable outcomes.

Qualifications

• Experience building customer advocacy or reference programs.
• Ability to partner with Sales, PMM, PR, DevRel and Product.
• Strong relationship-building and project management skills.

Responsibilities

• Be the trusted point of contact for advocates and Sales; know each advocate's story and comfort level to match the right customer at the right moment.
• Run the reference program: request, match, track and thank references so Sales can quickly connect the right customer.
• Source, nurture and track advocates across teams and maintain records of their status and openness.
• Help build intake and consent model with the Director; establish process with Legal and accounts to avoid last-minute approvals.

Job description

Temporal is seeking a Director of Customer Advocacy to build and operate the advocacy system that powers trusted customer references and evidence for growth across Sales, PMM, PR, DevRel and Product. You will shape the strategy, own day-to-day programs, and drive executive relationships to scale advocacy.

You will partner with executives and field teams to turn customer stories into repeatable proof points, ensuring advocacy activities align with business priorities and measurable outcomes.