Remote Director of Client Success & Revenue Growth

Fyxt; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

Fyxt, the AI-powered operating system for commercial real estate, is seeking a Director of Account Management. This remote, full-time role leads the account management function across Fyxt's portfolio, building strategic client partnerships and driving adoption and value realization.

You will set processes for the department, manage performance goals, review account health, and coordinate with sales, product, and support to expand usage and revenue.

Qualifications

• Experience building strategic client partnerships and long-term accounts.
• Proven success in customer satisfaction and retention initiatives.
• Strong analytical skills to interpret data and drive decisions.
• Proven team management and coaching ability.
• Experience with SaaS or cloud-based platforms in CRE or related industries helpful.
• Excellent communication and negotiation with executive stakeholders.

Responsibilities

• Lead the account management function across Fyxt’s portfolio.
• Set and optimize processes for the department and performance goals.
• Review account health and drive retention and growth.
• Collaborate with Sales, Product, and Support to expand usage and revenue.
• Create reporting frameworks and best practices to scale operations.

Skills

Account Management

Customer Relationship

SaaS experience

Customer success

Data-driven analysis

Team leadership

Executive communication

Remote collaboration

Time zone coordination

Education

Bachelor’s degree in Business/Management/Marketing

MBA or advanced certifications

Job description

Fyxt, the AI-powered operating system for commercial real estate, is seeking a Director of Account Management. This remote, full-time role leads the account management function across Fyxt's portfolio, building strategic client partnerships and driving adoption and value realization.

You will set processes for the department, manage performance goals, review account health, and coordinate with sales, product, and support to expand usage and revenue.