Remote Director of Client Implementation & Delivery

virtualpeaker; Louisville (KY); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Remote work

Equity

Full benefits

Remote stipend

Job summary

Virtual Peaker is seeking a Director of Client Implementation to lead the deployment of new programs and products for clients, ensuring on-time delivery, accurate handoffs, and strong client relationships as you coordinate cross-functional teams.

The ideal candidate has 7–10+ years in implementation or complex project delivery, experience managing a team, and a deep understanding of utilities and clean energy.

Qualifications

• Bachelor’s degree from an accredited institution required.
• 7–10+ years in implementation, client onboarding, or complex project delivery.
• Experience managing a team and in a B2B SaaS or technology environment.
• Understanding of utilities, clean energy and grid modernization.
• Strong organizational skills and willingness to travel.

Responsibilities

• Lead end-to-end implementation of new program and product launches for Virtual Peaker clients.
• Manage projects and team members to meet or exceed client expectations.
• Serve as a senior point of escalation for clients during implementation, building trusted relationships with utility and program stakeholders.
• Manage, mentor, and grow a team of implementation managers, setting clear goals and providing regular feedback and coaching.
• Continuously improve implementation processes, playbooks, and documentation.
• Own implementation KPIs.
• Other duties as assigned that contribute to Virtual Peaker’s success

Skills

Leadership

Project Management

Communication

Client-facing

Education

Bachelor’s degree

Job description

Virtual Peaker is seeking a Director of Client Implementation to lead the deployment of new programs and products for clients, ensuring on-time delivery, accurate handoffs, and strong client relationships as you coordinate cross-functional teams.

The ideal candidate has 7–10+ years in implementation or complex project delivery, experience managing a team, and a deep understanding of utilities and clean energy.