Head of Client Onboarding & Implementation

Virtual Peaker; Louisville (KY); Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote work stipend

Equity

Full benefits (medical, dental, vision

401(k)

Generous vacation and holidays

Job summary

Virtual Peaker is seeking a Director of Client Implementation to lead the deployment of new programs and products for clients, ensuring on-time delivery and smooth handoffs. You will manage cross-functional teams, escalate issues for major clients, and drive process improvements across implementation playbooks and metrics.

The role emphasizes leadership, strategic client relationships, and a strong customer-centric approach in a remote-first, fast-paced environment with travel as needed.

Qualifications

• 7–10+ years of professional experience in implementation, client onboarding, or complex project delivery, including team management.
• B2B SaaS or technology environment experience preferred.
• Understanding of utilities, clean energy and grid modernization issues, including DERs.

Responsibilities

• Lead end-to-end implementation of new program and product launches for Virtual Peaker clients.
• Manage projects and team members to meet or exceed client expectations.
• Serve as a senior point of escalation for clients during implementation, building trusted relationships with utility and program stakeholders.
• Manage, mentor, and grow a team of implementation managers, setting clear goals and providing regular feedback and coaching.
• Continuously improve implementation processes, playbooks, and documentation.
• Own implementation KPIs.
• Other duties as assigned that contribute to Virtual Peaker’s success

Skills

Project management

Team leadership

Client onboarding

Stakeholder management

Cross-functional coordination

Education

Bachelor's degree

Job description

Virtual Peaker is seeking a Director of Client Implementation to lead the deployment of new programs and products for clients, ensuring on-time delivery and smooth handoffs. You will manage cross-functional teams, escalate issues for major clients, and drive process improvements across implementation playbooks and metrics.

The role emphasizes leadership, strategic client relationships, and a strong customer-centric approach in a remote-first, fast-paced environment with travel as needed.