Remote Director of AI-Driven Customer Support

Harris Computer

South Carolina

Remote

USD 120,000 - 130,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Remote work

Travel for customer visits

Job summary

Aumentum Technologies in a remote setup seeks an experienced Director of Customer Support to provide strategic and operational leadership for our Customer Support organization. This role will build high-performing teams, drive accountability, and elevate the customer experience.

You will oversee service delivery for existing customers, champion AI-enabled tools and automation, manage escalations, monitor metrics, and collaborate across Product, Sales, and Finance to improve retention and value.

Qualifications

Proven leadership in customer support or related software org.
Strong people leadership with building high-performing teams.
Exceptional customer-facing, communication, relationship skills.
Experience with AI-powered support technologies and automation.
Ability to manage complex escalations with senior stakeholders.
Strong analytical skills with metrics-driven approach.

Responsibilities

Provide strategic and operational leadership for the Customer Support organization.
Lead, coach, and develop Support managers and teams.
Serve as a senior escalation point for complex or high-impact issues.
Establish and monitor departmental goals, service levels, and KPIs.
Drive continuous improvement of support processes, workflows, tools, and practices.
Champion the adoption of AI-enabled support tools and automation.
Collaborate with Product, Development, Professional Services, Sales, and Finance.
Represent Customer Support at client visits and events with occasional travel.