Remote Director of AI-Driven Customer Support

Harris Computer

New York (NY)

A distancia

USD 120.000 - 130.000

Jornada completa

hace 30 horas
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Descripción de la vacante

Aumentum Technologies is seeking an experienced Director of Customer Support to lead our Support organization with strategic and operational focus. This role emphasizes building strong teams, driving accountability, and elevating the customer experience across our software portfolio.

You will own service delivery for existing customers, mentor Support leaders, and partner with Product, Sales, and Professional Services to strengthen relationships, improve retention, and deliver measurable

Formación

  • Proven leadership in customer support, customer success, or related software org.

Responsabilidades

  • Provide strategic and operational leadership for the Customer Support organization, establishing priorities, goals, and performance expectations.
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Conocimientos

Leadership
Communication
Analytics
AI in support
SaaS experience
Escalation management
Stakeholder management
Public sector experience

Herramientas

Excel
Power BI
PowerPoint
Copilot

Descripción del empleo

Aumentum Technologies is seeking an experienced Director of Customer Support to lead our Support organization with strategic and operational focus. This role emphasizes building strong teams, driving accountability, and elevating the customer experience across our software portfolio.

You will own service delivery for existing customers, mentor Support leaders, and partner with Product, Sales, and Professional Services to strengthen relationships, improve retention, and deliver measurable

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