Remote Director, Enterprise Account Growth & Success

XanEdu Inc.; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

XanEdu Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key accounts and drive growth, retention, and profitability. The role emphasizes customer advocacy, cross-functional leadership, and measurable business outcomes.

Responsibilities include strategic account leadership, governance with internal teams, negotiations for renewals, and ensuring successful delivery of commitments. Fully remote with travel up to 15%.

Qualifications

• Bachelor’s degree in business, marketing or related field OR equivalent experience in K-12 Education industry.
• Strong problem-solving, analytical, communication, negotiation, and presentation skills.
• Proven ability to lead and influence cross-functional teams and coordinate resources in a matrixed environment.
• Ability to aggregate information and deliver customer insights from disparate data sources and inputs.
• Ability to converse with, present to, and influence executives in the K-12 education industry.

Responsibilities

• Own and lead a portfolio of strategic, enterprise-level accounts, serving as the primary point of accountability for customer success, retention, and growth.
• Build trusted relationships with both individual contributors and executive stakeholders, influencing decisionmakers and positioning the organization as a strategic business partner.
• Identify and capitalize on growth opportunities across existing accounts through consultative engagement, business reviews, and solution alignment.
• Serve as the voice of the customer internally, advocating for customer priorities and influencing organizational strategy and resource allocation.
• Establish governance frameworks and communication cadences that strengthen partnership alignment and drive measurable results.
• Lead cross-functional initiatives to resolve escalations, mitigate risks, and ensure successful delivery of customer commitments.
• Drive accountability across stakeholder groups through clear action plans, milestone tracking, and executive visibility.
• Monitor account health, trends, and performance metrics to proactively identify risks and opportunities.
• Consult on revenue forecasts and growth plans to ensure achievement of financial targets and business objectives.
• Partner with customers to define success measures and strategic initiatives that deliver measurable business impact.

Skills

Problem solving

Analytical skills

Communication

Negotiation

Presentation skills

Cross-functional leadership

Education

Bachelor’s degree in business/marketing or related field

Tools

HubSpot

Salesforce

Job description

XanEdu Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key accounts and drive growth, retention, and profitability. The role emphasizes customer advocacy, cross-functional leadership, and measurable business outcomes.

Responsibilities include strategic account leadership, governance with internal teams, negotiations for renewals, and ensuring successful delivery of commitments. Fully remote with travel up to 15%.