Remote Director, CoE CS — Enterprise Accounts
Covera Health
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Benefits offered by this job
Job summary
Covera Health is hiring a Director of CoE Customer Success to lead strategic advisory for executive HR and Benefits leaders. You will own the narrative, prove ROI, report on performance, and drive Net Revenue Retention across top accounts.
This remote-first role travels to meet customers, leads a CS function from the ground up, and aligns Sales, Operations, and Product to ensure client goals are met with measurable outcomes.
Qualifications
- 10+ years of progressive experience in Customer Success or enterprise roles in employer benefits/health plans.
- Proven track record managing jumbo, self-funded employer accounts at executive level.
- Deep understanding of benefits strategies and success metrics for large employers.
- Domain expertise in radiology or CoE programs is a plus.
Responsibilities
- Stand up Covera’s Customer Success function, define playbook, scorecards, QBR cadence, and sales-to-CS handoff.
- Own relationships with executive HR/Benefits leads and drive ROI, performance reporting, and renewal opportunities.
- Lead client onboarding, advocacy, and escalation of issues with Operations and Product teams.
- Oversee recurring reporting, monthly reviews, and data-driven insights from CoE Ops.
- Manage structured account handoff from Business Development and pricing/commitment clarity.
- Identify expansion opportunities and collaborate with BD for growth.
Skills
Job description
Covera Health is hiring a Director of CoE Customer Success to lead strategic advisory for executive HR and Benefits leaders. You will own the narrative, prove ROI, report on performance, and drive Net Revenue Retention across top accounts.
This remote-first role travels to meet customers, leads a CS function from the ground up, and aligns Sales, Operations, and Product to ensure client goals are met with measurable outcomes.
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